Uber's billionaire chief executive Travis Kalanick yells at 'bankrupt' driver
- Author: Anthony Vega Mar 03, 2017,
Mar 03, 2017, 0:17
(This list still exists today, denoting which cars drivers can use for UberBlack and UberX, though some cars can cross categories.) For the rider, a trip in an Uber in 2011 cost about 1.5 times as much money as a ride in a regular cab.
In a video obtained by Bloomberg News, Travis Kalanick is seen discussing Uber's business model with the driver. You misunderstand me. We started high-end. He issued a statement saying: "It's clear this video is a reflection of me - and the criticism we've received is a stark reminder that I must fundamentally change as a leader and grow up".
Uber did not immediately return a request for comment.
Many people are reacting to the video of the argument.
One person wrote he only earned $2.75 an hour as a driver for Uber.
Kamal also echoed a similar sentiment directly with Kalanick.
Travis Kalanick, the pioneering ride service's 40-year-old co-founder, has become practised in the art of late. As he prepares to exit, the driver, Kamel, engages Kalanick in a conversation about the company's business model and the financial pressure that low-priced services put on drivers. "Otherwise, we'd go out of business", Kalanick replies. "We could go higher and more expensive", Kamal told Kalanick.
The conversation turns heated shortly thereafter. Every driver was given an iPhone and, like with Uber's Seattle launch, the company even contracted directly with existing black-car drivers to get them to work for Uber. He said to Kamel: "Some people don't like to take responsibility for their own s***. These are both substantial pain points for drivers over the past few years that Uber has basically ignored". "If you work in the" gig economy" - meaning you draw money from multiple small jobs - then you can not rely on any single contract. "If it's easy, I'm not pushing hard enough". She took screenshots of these chat messages and reported him to HR, but told her they "wouldn't feel comfortable giving him anything other than a warning and a stern talking-to". He declined to provide his last name out of concerns about retribution. The biweekly meetings at Uber offices and area coffee shops are meant to let drivers air their complaints about the app so the company can work to resolve the problems, such as Global Positioning System outages or poor routing in certain neighborhoods.
In case you are unaware of the whole affair, here is a short summary to get you up to speed: Susan Fowler Rigetti is a Stripe employee who worked with Uber prior to joining the payments company. "One little thing after another". The CEO evidently feels that competitors like Lyft and other smaller startups could have taken over the market if Uber didn't attempt to undercut their prices. But the video also undercut the company's stated goal to better communicate with drivers and help address their issues.