South African airports rank highly in Africa in service quality awards

We are also thankful to our stakeholders including Ministry of Civil Aviation, CISF, Airlines, Immigration, Customs for their cooperation in making Hyderabad Airport the very best airport in the world.

The resulting database allows for a comprehensive analysis of the customer service experience at each participating airport.

The Indira Gandhi International Airport (IGIA) in the Capital has become the world's number 2 airport in the highest category - over 40 million passengers per annum (MPPA) - as per the Airports Council International's Airport Service Quality (ASQ) 2016 rankings.

Airports Council International (ACI) today announced the winners of its ASQ Awards, following the rating of 284 airports worldwide by passengers travelling through them during the course of 2016.

"These awards validate our team approach to customer service where the entire airport community has a stake in our travelers", Grossman said in a news release.

Running into its 9th year of operations, Hyderabad International Airport is created to cater to 12MPPA.

The ASQ programme, on which the awards are based, surveys passengers at the airport on their day of travel, according to the ACI. It conducts over 6 lakh individual surveys in 41 languages in 84 countries every year.

The ASQ measures passengers' views of 34 key performance indicators including airport access, check-in, security screening, restrooms, stores and restaurants. The ASQ program also has a feature that facilitates sharing of best practices among airport operators.

For Ngurah Rai airport, it was a repeat of its achievement in 2015, while for Sultan Hasanuddin Airport, it was its first global award.

The 2016 awards will be presented at the 27th ACI Africa/World General Assembly, Conference and Exhibition, In Port Louis, Mauritius, in October.

  • Jon Douglas