Bose wireless headphones have been spying on its customers, lawsuit claims
- Author: Essie Rivera Apr 23, 2017,
Apr 23, 2017, 0:55
The complaint filed in US district court in IL alleges Bose collected information such as music and audio choices through its Connect mobile app, then shared that with other companies - including a data mining firm - without user consent.
Zak believes that Bose is selling out private customer data to other companies in order to rank up its profit figures.
According to a new lawsuit filed by Kyle Zak in Chicago, Bose's current $350 wireless headphones are spying on you.
Zak is seeking millions of dollars in damages for himself and all buyers of Bose headphones, citing the federal Wiretap Act in the U.S. and various IL laws involving eavesdropping and consumer fraud. "None of defendant's customers could have ever anticipated that these types of music and audio selections would be recorded and sent to, of all people, a third party data miner for analysis".
In addition to gaining access to users' information discreetly, the Boston-based audio maker is accused of creating detailed profiles of customers' listening habits and sharing it with marketing companies such as one in San Francisco called Segment. He also said that he provided the company with his name, email address and headphone serial number to download the app.
"People should be uncomfortable with it", Zak's attorney Christopher Dore said.
According to the suit filed in a federal court in Chicago, an IL resident Kyle Zak purchased a pair of Bose QuietComfort 35 wireless Bluetooth headphones for $350 in March this year. Zak is also seeking an injunction to prevent Bose from continuing to collect user data.
Zak is looking to represent other Bose headphone customers over illegal data mining accusations.
Bose did not reply to Fortune's request for comment.
Bose Corporation is yet to respond to the allegations.
If the case is won, Bose could be stung with millions of dollars in damages, payable to anyone who's bought this specific range of headsets. Once connected, customers can use the app to do things like skip songs, rewind, share music, and configure settings for wireless products, according to the lawsuit.