CEO: Starbucks to train workers on 'unconscious bias'

"I'm not satisfied with the outcome of the situation yet", said Kenney. The Democratic mayor says they are going to make sure "this doesn't happen again".

The 28,000 Starbucks store across the nation may have slightly different regional guidelines on how to handle situations that warrant police intervention, he added.

The coffee chain's chief executive, Kevin Johnson, apologised for the arrests in a statement on Saturday. They sat down and wouldn't leave when asked by employees to do so, police said. "We will hit them where it hurts and that's in their pockets", Abdul-Ali Muhammad of the Black and Brown Workers Cooperative said.

Update: The meeting between Johnson and the two (presumably former) customers has taken place, according to CBS. In the clip, Andrew Yaffe, a real estate developer who was meeting the men, questioned the police.

The incident sparked an internal investigation within the Philadelphia Police Department, leading the commissioner to release a statement last week: "These officers did absolutely nothing wrong", said Philadelphia Police Commissioner Richard Ross.

In the statement, Menos wrote that while it seems no laws were broken by the officers or the store employees, "we can not discount the likelihood that the race of these men played an integral part in the precipitation and overall outcome of this incident". "They should consider how police have been used as tools by citizens to perpetuate many social ills - especially racism".

The CEO of Starbucks met with the mayor and police commissioner of Philadelphia on Monday as the manager of the Rittenhouse Square shop no longer works for the store following the controversial arrests of two black men.

"My responsibility is to look not only to that individual but look more broadly at the circumstances that set that up just to ensure that never happens again", Johnson told GMA anchor Robin Roberts.

"I am heartbroken to see Philadelphia in the headlines for an incident that - at least based on what we know at this point - appears to exemplify what racial discrimination looks like in 2018. And that is what we're focused on".

Celebrities say they've faced similar treatment.

The comedian tweeted Sunday, April 15 that the coffee house didn't deserve a boycott after two Black men were accused of trespassing and were arrested in Philadelphia last week. A call seeking comment from the men's lawyer wasn't immediately returned Monday. "But the Black men [in Starbucks] need to be congratulated and saluted". Cellphone video of the arrest showed police handcuffing and leading them out after staff called 911 to report trespassing on the males, who they said were in the cafe but hadn't bought anything. He said the company wanted to "express our deepest apologies to the two men who were arrested with a goal of doing whatever we can to make things right".

The incident drew major backlash against the company, including local protests at the Starbucks in the video, where activists chanted "Starbucks coffee is anti-black" and demanded that the manager be fired.

However, Johnson pushed back on calls to fire the store manager, saying the blame "is misplaced" and repeatedly emphasizing that he was the one to be held accountable.

Starbucks has apologized to the two men, who haven't been identified, and said it was "disappointed this led to an arrest".

On Monday morning, Johnson reiterated that the arrests were "reprehensible" and said he hoped to meet with the men to discuss "a constructive solution", speaking to ABC's "Good Morning America."

  • Jon Douglas